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Terms of Service

Last updated: March 2026

1. Acceptance of Terms

By accessing and using the StiebelHeat website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

2. Services Description

StiebelHeat provides heat pump systems, water heating equipment, boiler systems, and related engineering services for commercial and industrial applications. Product specifications, availability, and pricing are subject to change without notice. All technical data provided on this website is for general reference and does not constitute a binding offer.

3. Product Information

While we make every effort to ensure the accuracy of product specifications, images, and descriptions on this website, we do not guarantee that all information is complete, current, or error-free. Performance data including COP, EER, and capacity ratings are measured under specific test conditions per applicable standards (EN 14511, AHRI 551/591) and actual performance may vary based on installation conditions, ambient environment, and system configuration.

4. Quotations and Orders

Quotations provided through this website or by our sales team are valid for 30 days unless otherwise stated. All orders are subject to written confirmation and acceptance by StiebelHeat. We reserve the right to decline any order at our discretion. Delivery timelines are estimates and not guaranteed commitments.

5. Intellectual Property

All content on this website, including text, images, logos, technical documentation, and software, is the property of StiebelHeat or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from this content without prior written permission.

6. Warranty and Liability

Product warranties are governed by the specific warranty terms provided with each product at the time of purchase. This website does not constitute an offer of warranty beyond those expressly stated in product documentation. StiebelHeat shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or services.

7. Privacy

Your use of this website is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.

8. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the Federal Republic of Germany. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Stuttgart, Germany.

9. Changes to These Terms

StiebelHeat reserves the right to modify these Terms of Service at any time. Changes will be posted on this page with an updated revision date. Continued use of the website following any changes constitutes acceptance of the revised terms.

10. Contact

For questions regarding these Terms of Service, please contact us at our contact page or email [email protected].

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